Service Agreement

This is an addendum to the Blue Fire Group Master Service Agreement

Addendum: NonStopNeighbors Terms and Conditions:

YOU, (hereinafter referred to as "Client") are agreeing to the following terms and conditions (the "Agreement") governing the engagement of Blue Fire Group's (hereinafter referred to as "BFG") web site design, web site build and web site hosting services, including offline components (collectively "the Service").

Your site will be considered built and charges due even if you have not yet procured a domain name or set the DNS (Domain name servers)
These are Template web sites and as such changes to the functional structure are limited.
We can, by arrangement in the future and at an additional cost, add additional pages and menu items as you require.
This order DOES NOT INCLUDE any additional pages or menu items other than those specified in these TERMS & CONDITIONS
Blue Fire Group will host the site on a Blue Fire Group server and we will use a Domain name that is purchased by and set up by us. The client may choose to use their own domain name too - this name will be PARKED on our servers and will provide an additional URL for accessing the site
Blue Fire Group is providing the client with a Service based on the use of a web site and associated technologies. The Client is agreeing to pay a monthly license for the use of this service.

Client's Responsibilities

Complete the Configuration Questionnaire
Choose and purchase a domain name
Provide graphics to create page header (if Custom Header purchased)
Provide logos or graphics to identify the sponsor
Provide text for ‘Sponsors’ page (if purchased)

The Client accepts that this Neighborhood Web Site is a template site and whilst the databases, tools and applications provide tremendous content flexibility, structural changes are limited.

The Client will be responsible for managing the registered users and moderating content when necessary. If the Client chooses our Virtual Assistant program, NonStopNeighbors will take responsibility for moderating content.

The Client will use the Administration Control Area to:

Access, review, export and print a report of registered residents
Remove any residents from accessing service
Add articles to the News section
Moderate all areas such as Forums and Classified Ads
Upload documents to the Library (maximum individual file size permitted is 2.5MB)
Send email or newsletter using the neighborhood directory database.

Service Limitations

All email accounts in the system will be set up to FORWARD to the clients personal email address
The Client may request up to 10 email forwarding addresses
We do not provide POP Email accounts but we will configure MX records at your request, so that you may use a third party POP email provider.
We do not support SMTP services (i.e. sending email through our servers using your email accounts).
Each site is initially allocated 100MB of data storage.
The standard service includes a bandwidth provision of up to 10GB per month
The maximum file size for uploaded files is 2.5MB. Clients are responsible for splitting files larger than 2.5MB into smaller files for the purposes of uploading them.

Virtual Assistant

The optional Virtual Assistant service will perform a specific set of tasks each month as set out in the description of the Virtual Assistant Service.

The Virtual Assistant will generally only be available for contact via email apart from the monthly scheduled call.

The Client's responsibilities include:

Provide a newsletter briefing to the Virtual Assistant once a month in a 20 minute phone call.
Collect and email to the Virtual Assistant any news items or articles required to be posted to the news area prior to the scheduled monthly call.
Provide editorial or other guidelines to the Virtual Assistant if required.

License

NonStopNeighbors will grant the Client a license to use the Neighborhood Web Site Applications, and provide Site Support Services on a monthly basis.
- Technical Support and on-going technical administration via email, to maintain the operability of the Web Site.
- Site hosting services including email accounts as required
- On-Line Help Desk support

REFUNDS

If the Client cancels the order within 3 days, all deposits will be refunded less a $25 service charge.

If the Client cancels following this 3 day period, no refund of the deposit is given.